Case Study: Oklahoma City achieves streamlined, employee-friendly IT service with TeamDynamix

Oklahoma City Shows Their Love for ITSM Platform; Adoption High

Oklahoma City, which supports technology for over 5,000 city employees, needed a modern IT Service Management platform to replace a limited ticketing system that required network access, offered little request visibility, and forced manual routing of tasks. The city selected TeamDynamix’s ITSM solution to address these gaps and support roughly 100 IT staff in delivering more mature, efficient IT operations.

TeamDynamix implemented a self-service portal, automated workflows and dashboards that let employees submit requests from any internet-connected device, route work automatically, and give managers actionable reporting. As a result, Oklahoma City gained greater visibility into request status and workload, reduced the risk of tasks falling through the cracks (for example, onboarding and purchase workflows are now initiated and routed automatically), and has positioned its IT team to lower call/email volume and better allocate resources—benefits the city attributes directly to TeamDynamix.

Oklahoma City

Dusty Borchardt

Business Systems Manager