Case Study: Northeast Ohio Medical University improves change management and IT service delivery with TeamDynamix

Northeast Ohio Medical University streamlines ITSM for 5,000 end-users with TeamDynamix

Northeast Ohio Medical University (NEOMED) needed to improve its IT change management process to reduce the number of errors and service tickets caused by technological changes. To address this challenge and support its rapid growth, NEOMED turned to the vendor TeamDynamix for a unified IT service management (ITSM) platform.

TeamDynamix provided a no-code ITSM solution that integrated change requests, projects, and tickets onto a single platform. This allowed NEOMED to implement a formal change management process, increasing visibility and coordination across the IT team. The results included a reduced ticket volume, the ability to quickly resolve errors by tracking them to specific changes, and improved asset management, such as automating their laptop loaner program.

Northeast Ohio Medical University (neomed)