Case Study: Saint Louis University achieves faster service delivery and lower IT overhead with TeamDynamix

No-code ITSM Helps SLU Create an Agile Service Desk with Automation

Saint Louis University (SLU), a private Jesuit research university serving about 14,000 students and 9,700 faculty and staff, faced a slow, code-heavy ITSM tool that required outside contractors to make changes and delayed updates by a month or more. To modernize its service delivery, SLU selected TeamDynamix’s no-code platform to manage the service desk, projects, assets and enterprise services.

Using TeamDynamix, SLU implemented rapid no-code configuration and the platform’s iPaaS connectors (e.g., Active Directory, Workday, Office365) to automate workflows like AD group provisioning, cut change turnaround from roughly a month to 2–3 days, and roll out a 30–40 item service catalog. The result: faster ticket resolution, expanded enterprise service management into HR, Enrollment, Admissions and Finance, better analytics for resource planning, and measurable efficiency gains driven by TeamDynamix.

Saint Louis University

Cid Cardoz

Director of End-user IT Services