Case Study: NaphCare cuts ticket resolution time and automates IT workflows with TeamDynamix AI ITSM

NaphCare cuts ticket resolution time by 50% with TeamDynamix

NaphCare, a healthcare provider specializing in correctional facilities, faced a significant operational challenge after a major contract nearly doubled its size overnight. To scale service delivery without a proportional increase in headcount, they partnered with TeamDynamix to implement its no-code AI IT Service Management (ITSM) platform, moving away from their previous system, Kaseya.

TeamDynamix provided a solution centered on automation and AI. The vendor automated user provisioning and deprovisioning, saving the equivalent of a full-time employee's worth of work. TeamDynamix AI was also used for ticket triage, cutting resolution times by as much as 50%. These efficiencies freed IT staff for more complex tasks and allowed NaphCare to expand structured service management to nine other departments without adding resources.

NaphCare