Case Study: Maschmeyer Concrete Company reduces open tickets by 50% with TeamDynamix

Maschmeyer Concrete Company cuts open tickets by 50% with TeamDynamix

Maschmeyer Concrete Company, a Florida-based supplier of building materials, faced a challenge supporting its rapid growth with an inefficient IT service management process. Their previous system made it difficult to route service requests appropriately, leading to delays. To improve efficiency and adopt ITIL best practices, they implemented the TeamDynamix IT Service Management (ITSM) platform.

TeamDynamix provided a highly configurable, no-code platform that enabled Maschmeyer to automate key processes using dynamic forms and customized workflows. This solution ensured tickets were routed correctly the first time and streamlined operations like employee onboarding. As a result, Maschmeyer achieved a 50% reduction in open tickets, improved SLA compliance, and saw faster resolution times. TeamDynamix also provided a single platform for managing both services and projects, supporting the company's continued growth and IT maturity.

Maschmeyer Concrete Company