Case Study: University of Montana achieves streamlined ITSM and improved IT service delivery with TeamDynamix Health Check

Health Check Helps to Transform ITSM at University of Montana

The University of Montana, which adopted the TeamDynamix platform for IT and enterprise service management in 2017, engaged TeamDynamix Professional Services for a Health Check to optimize its ITSM processes. Campus IT leaders sought to improve ticket handoffs to other campus groups, increase automation, and make better use of reporting and the service catalog to boost efficiency for both end users and staff.

TeamDynamix consultants reviewed the university’s configurations and data, delivered a detailed report with prioritized recommendations (including reducing redundant forms, improving automation and handoffs, and reorganizing the service portal), and helped the team secure buy-in to implement changes. As a result of TeamDynamix’s Health Check, the University of Montana achieved quick wins, streamlined service delivery, enhanced reporting by categorizing services more effectively, and can now measure IT service success—delivering clear ROI and a path for continued improvement.

University of Montana

Alex Karklins

IT Applications Administrator