Case Study: Florida SouthWestern State College achieves doubled project efficiency and streamlined IT service with TeamDynamix

FSSC Fosters Team Work; IT Projects No Longer Disappear into 'Black Hole'

Florida SouthWestern State College turned to TeamDynamix when the pandemic forced a rapid shift to remote learning and the college’s IT team was inundated with requests. Tickets doubled as students and faculty needed equipment and help using remote tools, and prior to TeamDynamix the college struggled with siloed project tracking, inefficient resource allocation, and no user-facing portal or knowledge base.

TeamDynamix delivered a single-platform solution using its Project Portfolio Management (PPM) and IT Service Management (ITSM) modules plus a client portal, FAQs and automated workflows to run equipment checkouts, intake projects with a scoring system, and enable self-service. The result: self-service cut inbound IT requests by at least 25%, the team managed twice the normal ticket volume without issues, and project throughput roughly doubled (a 60% increase in completed projects over six months) as visibility and resource allocation improved with TeamDynamix.

Florida SouthWestern State College

Jason Dudley

AVP for Information Technology