Case Study: Frontwave Credit Union achieves a digital-first IT transformation and streamlined member experience with TeamDynamix

Frontwave Credit Union Adopts a Digital First Strategy Transforming the IT Operation and Member Experience

Frontwave Credit Union, based in Oceanside, California, faced rapid growth that created competing priorities and friction in IT service delivery. To support a digital-first strategy and a year-long focus on process excellence, Frontwave sought to eliminate manual, non-value-add steps in ITSM and improve self-service and escalation paths. The organization selected TeamDynamix’s unified no-code platform—including IT Service Management (ITSM), Project Portfolio Management (PPM), and enterprise integration/automation (iPaaS)—to standardize workflows and accelerate digital initiatives.

TeamDynamix delivered a consolidated platform with a self-service portal, knowledge base, dynamic forms, automation, and integrations to enterprise systems. This reduced time spent on system administration, sped rollout of new functionality and integrations, automated ticket routing and resolution, and improved technician capacity and end-user experience—freeing Frontwave staff to focus on strategic initiatives while improving service delivery. TeamDynamix continues to support Frontwave’s operational optimization and member experience goals.

Frontwave Credit Union

Roger Estrada

Vice President of Process Excellence and the Program Management Office