Case Study: East Carolina University achieves unified ITSM & PPM, improved resource visibility and $15K annual savings with TeamDynamix

From incoming request to project completion – Extending ITSM into the PMO with TeamDynamix

East Carolina University faced clunky, hard-to-report-on service and project tools that frustrated users and IT leadership. After seeing a demo, they selected TeamDynamix for its combined project, portfolio, and IT service management capabilities so they could replace multiple systems with one platform and improve user experience and reporting.

TeamDynamix delivered a configured, single-platform ITSM and PPM solution with onsite guidance and training for about 200 users, reshaping intake processes and rolling out Resource Management to clarify allocations. The deployment improved stakeholder visibility, enabled service catalog/ITIL adoption, expanded PPM use beyond IT, and delivered measurable benefits—about $15,000 saved annually and roughly 152 hours saved each year—demonstrating TeamDynamix’s impact.

East Carolina University

Hector Molina

Director, Central Project Office