Case Study: Johnson County Community College (JCCC) achieves strategic IT service transformation and better governance with TeamDynamix

Expanding Service Management Across the Enterprise at JCCC

JCCC (Johnson County Community College) faced the challenge of transforming its IT service organization from an order-taker into a strategic partner while operating under budget and resource constraints. To do this, JCCC expanded its use of TeamDynamix’s cloud-based work management platform (TDX), moving beyond basic campus service ticketing into IT service management, project tracking, and resource planning.

By fully implementing TeamDynamix, JCCC created a single view of business needs, resources, and finances that enabled data-driven governance and allowed the college to align its project portfolio with the 2017–2018 budget. The solution improved resource estimation and incident triage, streamlined workflows, and drove cross-department adoption (e.g., marketing), delivering measurable outcomes in budget alignment, faster issue resolution, and broader organizational efficiency — all achieved with TeamDynamix as the enabling platform.

JCCC

Pagano

JCCC