Case Study: Ellsworth Adhesives achieves faster ITSM resolution with TeamDynamix

Ellsworth Adhesives cuts IT ticket resolution time by 50% with TeamDynamix

Ellsworth Adhesives, a global manufacturing corporation, faced challenges with an unstable and limited legacy ticketing system that lacked automation, leading to slow response times and a strained relationship between IT and employees. Seeking a flexible platform to streamline service requests across nearly a dozen departments, they turned to TeamDynamix for its cloud-based ITSM and ESM automation solutions.

By implementing TeamDynamix, Ellsworth Adhesives utilized no-code workflows to automate ticket routing and created a customized service portal. This solution resulted in a 50% faster issue resolution rate and achieved 95% portal adoption, which freed technician time and significantly improved operational efficiency. The TeamDynamix platform also provided easy reporting, restoring trust and enabling service management expansion across the enterprise.

Ellsworth Adhesives