Case Study: Dominican University achieves faster, more accountable campus-wide service delivery with TeamDynamix

Dominican University Streamlines Facilities, Operations and IT Support

Dominican University, a small Catholic institution near Chicago with about 3,100 students and 700 employees, faced fragmented service delivery: requests were buried in email inboxes, managers lacked visibility into workload, and services across IT, enrollment, facilities, and other departments were slow or inconsistent. To address this, the university turned to TeamDynamix’s enterprise service management platform (known for IT service and project portfolio management) to standardize and centralize request handling.

TeamDynamix was implemented as a campus-wide support portal with department-specific pages, knowledge bases, automated ticket routing, mobile access for field staff, and weekly reporting for managers. The solution eliminated many dropped requests, gave supervisors clear visibility into open tickets and SLA performance, enabled better staffing decisions, and reduced time to fulfill requests—improving service quality and satisfaction for students and faculty across Dominican University.

Dominican University

Todd Kleine

interim CIO