Case Study: Covenant HealthCare achieves digital transformation and streamlined IT visibility with TeamDynamix

Covenant HealthCare - Customer Case Study

Covenant Healthcare faced rising digital demands from patients, clinicians, and staff and needed a better way to manage tickets, projects and requests across the organization. To modernize workflows and improve the end‑user experience, Covenant turned to TeamDynamix, deploying its ITSM and PPM capabilities along with dashboards and scorecards to gain one consolidated view of work and priorities.

TeamDynamix delivered a single-pane solution that gave Covenant visibility and transparency into projects, tickets and workload, enabling daily huddles, clearer reporting and tighter prioritization. As a result Covenant moved to over 90‑percent fully electronic processes, drove down open tickets and increased ticket closure focus, and achieved these gains without requiring a dedicated FTE to manage the platform—demonstrating lower total cost of ownership with TeamDynamix.

Covenant Healthcare

Tyler Lambert

Program Administrator for Community Connect