Case Study: Colorado School of Mines achieves faster IT service and better utilization tracking with TeamDynamix iPaaS

Colorado School of Mines reduces manual processing and speeds issue resolution with TeamDynamix

The Colorado School of Mines faced a challenge in tracking IT support utilization across both virtual and in-person channels. Their existing model was designed for in-person support, and they needed an easy way to automatically create tickets for walk-up visits without burdening technicians or end-users. To meet this need, they worked with TeamDynamix, utilizing its iPaaS solution.

TeamDynamix implemented a solution using iPaaS to integrate campus systems. A workflow was created where scanning a student or faculty ID card at the help desk would automatically pull data, verify it across systems, and push it to create a ticket in the TeamDynamix ITSM platform. This eliminated manual data entry. The results included a reduction in issue resolution time, decreased time spent on manual processing, and improved reliability with integrated systems and data.

Colorado School of Mines