Case Study: City of Sunnyvale achieves a single view of service requests and projects with TeamDynamix

City of Sunnyvale - Customer Case Study

The City of Sunnyvale faced an antiquated IT setup—ticketing, asset tracking and resource planning were managed across spreadsheets and memory, leaving leaders without timely reporting or visibility. To address growing IT support demands, the City of Sunnyvale selected TeamDynamix’s cloud-based combined Service Management and Project Portfolio Management (ITSM + PPM) solution.

TeamDynamix implemented a single-platform solution with departmental dashboards, Gantt views, integrated time tracking and white‑glove project support, giving Sunnyvale a unified view of tickets, projects and assets “at the click of a button.” The result: faster access to asset and workload data, clearer resource allocation and forecasting with no resource conflicts, proactive identification of bottlenecks, and a more economical, efficient way to track how staff spend their time—benefits the City of Sunnyvale attributes directly to TeamDynamix.

City of Sunnyvale

Dhiren Ghandhi

Applications and Analytics Manager