Case Study: City of Madison improves IT service delivery and project visibility with TeamDynamix

City of Madison improves IT service for 3,190 end-users with TeamDynamix

The City of Madison faced the challenge of modernizing its legacy systems and supporting digital transformation with an outdated IT service management tool. Their previous system, Frontrange HEAT, lacked transparency and provided a poor experience for citizens and staff. To address growing service demands with limited resources, the city partnered with TeamDynamix to implement a combined ITSM and PPM platform.

TeamDynamix provided a single, no-code platform that integrated IT Service Management and Project Portfolio Management. This solution gave the City of Madison a unified view of all work, enabling better resource allocation and capacity planning. The implementation of a customizable self-service portal and knowledge base empowered users, improved transparency, and was expected to lower ticket volumes. TeamDynamix helped the city optimize its resources and budgets while creating a more proactive and efficient IT organization.

City of Madison