Case Study: City of Fort Myers achieves government IT automation and efficiency gains with TeamDynamix

City of Fort Myers automates onboarding for 100,000+ end users with TeamDynamix

The City of Fort Myers, a public sector organization, faced significant budget and staffing constraints while needing to meet stringent compliance demands and manage over 200 vendor contracts. To address the challenge of "doing more with less" and modernize its services, the city partnered with TeamDynamix to implement its low-code/no-code IT service management (ITSM) platform.

TeamDynamix provided a platform underpinned by automation and AI, which the city used to automate processes like employee onboarding and password resets. This solution reclaimed an estimated 2-3 months per year of IT staff time previously spent on repetitive tasks and ensured new employees were fully provisioned from their first day. As a result, the City of Fort Myers managed its extensive compliance and vendor contract workload with only one new hire instead of the 15 it had requested, achieving high capability with a low total cost of ownership.

City of Fort Myers