Case Study: City of Avondale achieves faster, more efficient service delivery with TeamDynamix

City of Avondale, AZ Achieves Efficiency with Enterprise Service

The City of Avondale, Arizona — a municipal government of 14 departments serving nearly 100,000 residents — needed a way to support employees and citizens more efficiently with limited staff and fragmented processes. Its IT team sought to replace phone- and email-based requests, eliminate paper-heavy onboarding and scattered asset records, and provide better visibility and prioritization across departments. TeamDynamix’s enterprise service management (ESM) platform was selected to address these challenges.

TeamDynamix delivered a self-service portal, automated request routing and workflows, a knowledge base, unified dashboards, and consolidated asset and project management. In just over a year, City of Avondale achieved faster ticket resolution and improved interdepartmental communication as HR, Facilities and Finance began adopting the platform; onboarding was streamlined into a single automated workflow; remote work support improved; and leaders gained insight into trends and resource needs to prioritize work and justify staffing—delivering clear time savings and operational efficiency for the city.

City of Avondale

Jeff Scheetz

CIO