Case Study: Bowdoin College achieves improved student experience and automated communications with TeamDynamix iPaaS

Bowdoin College - Customer Case Study

Bowdoin College sought to improve client experience by streamlining processes and communications across campus. To do this they implemented TeamDynamix’s enterprise integration and automation platform (iPaaS) to reduce redundant daily and weekly tasks and ensure clearer, more consistent messaging to students, staff, and faculty.

Using TeamDynamix iPaaS, Bowdoin built automated flows that deliver notifications via email, Microsoft Teams and SMS, auto-close tickets and trigger surveys within five days of ticket closure, integrate outside tools like StatusHub into the familiar service catalog, and send real-time alerts to agents and managers. The result was an improved feedback loop and transparency, an uptick in survey responses, faster issue escalation, and more staff time focused on service rather than manual work.

Bowdoin College

Jason Pelletier

Senior Director of Client Services and Technology