Case Study: B&I Contractors achieves streamlined IT workflows and enterprise self-service with TeamDynamix

B&I Contractors Shares What to Look for When Shopping for a New ITSM/ESM Platform

B&I Contractors, a Florida-based mechanical systems contracting company supporting nearly 1,000 users, had outgrown its legacy ITSM platform and needed a cloud-based ITSM/ESM solution that could handle asset management, contract renewal tracking, and field self-service. After an evaluation of vendors, B&I selected TeamDynamix’s ITSM/ESM platform.

TeamDynamix delivered a configurable solution with asset management, contract tracking, a self-service portal and knowledge base, and fast customization—changes that previously took days now take minutes. The implementation reduced average daily ticket volume, enabled rapid completion of large tasks (for example, 280 users completed a 20-step SSO update via a knowledge-base article), and allowed B&I Contractors to extend service management into HR and Facilities for scalable growth.

B&I Contractors

Jay Reymond

Senior Engineer in IT