Case Study: Alaska’s Matanuska-Susitna Borough School District improves IT service with TeamDynamix

Alaska’s Matanuska-Susitna Borough School District improves IT service for 19,000 users with TeamDynamix

Alaska’s Matanuska-Susitna Borough School District, a K-12 district with 19,000 end-users, faced the challenge of supporting a vast number of devices across a large geographic area with limited funding and staff. Their previous system, iSupport, was insufficient for achieving the IT maturity needed to efficiently manage service requests and adopt a customer-focused mindset.

The district implemented the TeamDynamix platform to improve its IT service management. The solution included a self-service portal and knowledge base to empower users, which led to faster response times and better resource optimization. TeamDynamix provided improved ticket triage, workflow automation, and built-in SLA tracking, enabling the IT team to easily monitor service levels and reduce resolution times.

Alaska’s Matanuska-Susitna Borough School District