Case Study: KLM improves employee experience with TeaCup Lab’s Design Sprint

KLM designs a new employee feedback system in 4 days with TeaCup Lab

The Dutch airline KLM sought to streamline its internal operations and find fresh approaches to enhance its methods for gauging employee satisfaction. To tackle this challenge, KLM engaged the consultancy TeaCup Lab, which employed its expertise in Google's Design Sprint methodology.

TeaCup Lab facilitated a dedicated, shortened 4-day Design Sprint with a cross-functional team from KLM. Through this intensive process, the team successfully conceptualized, crafted, and tested a novel feedback collection tool and a comprehensive system to process that feedback. The solution, implemented by TeaCup Lab, was designed with the ultimate goal of enhancing satisfaction for all company employees.

KLM