Case Study: Zippy's Restaurants boosts guest feedback and attentiveness with Tattle

Zippy’s Restaurants Upgrades From Legacy Platform to Gain Insights into Off-Premise Experiences

Zippy’s Restaurants, a Honolulu-based family-owned chain with 26 locations, needed better visibility into its growing off-premise takeout and delivery business. The team wanted a customer experience platform that could integrate with its mobile ordering systems and help them understand guest feedback more clearly. Tattle provided the guest feedback and analytics platform used to address this challenge.

By switching to Tattle’s survey-based feedback system and integrating it with Olo, Zippy’s Restaurants significantly increased the volume and diversity of customer insights, making it easier for the team to act quickly on issues. Tattle also gave the restaurant more control over guest recovery and internal communication through features like the dashboard and photo wall. The result was a 95.4% survey completion rate, an 11% improvement in attentiveness scores, and 113,949 insights collected per store.

Zippy's Restaurants

Monica Carpenter

Customer Service Manager