Case Study: Zippy's Restaurants achieves 11% better attentiveness with Tattle

Zippy's Restaurants boosts attentiveness 11% with Tattle

Zippy's Restaurants, a family-owned chain in Hawaii, faced a challenge in gaining visibility into its growing off-premise ordering channels for takeout and delivery. They needed a more powerful customer experience platform that could integrate with their mobile ordering systems to understand and ensure high-quality service for these customers.

The vendor Tattle provided its all-in-one CX platform, which integrated with Zippy's systems and replaced online reviews with surveys. This switch resulted in a dramatic increase in feedback volume and diversity. Using Tattle's solution, Zippy's achieved an 11% improvement in attentiveness scores and collected over 113,949 insights per store, giving them greater control over guest recovery efforts and internal communication.

Zippy's Restaurants