Case Study: Yoshinoya improves attentiveness and hospitality with Tattle

Yoshinoya improves attentiveness scores by 31% with Tattle

Yoshinoya, a multinational fast food chain, faced a challenge in obtaining timely and constructive guest feedback to guide its operational decisions. Relying on delayed and typically negative anecdotal feedback from emails and phone calls, the company needed a way to quantify the impact of its changes and identify true improvement opportunities. To address this, they implemented the Tattle guest feedback and analytics platform.

Using Tattle, Yoshinoya began receiving real-time feedback, with the platform digesting the data to recommend top improvement opportunities for each location. This data-driven approach allowed them to align company priorities with actual guest concerns, leading to a 31% improvement in attentiveness scores and a 15% increase in hospitality scores. The solution from Tattle provided the actionable insights needed to empower teams and make swift, effective operational decisions.

Yoshinoya