Case Study: Wings and Rings boosts guest satisfaction and predicts sales growth with Tattle

Wings and Rings boosts guest satisfaction 34% with Tattle

Wings and Rings, a sports restaurant franchise, struggled to accurately measure guest sentiment. They had tried mystery shoppers, social media reviews, and other customer experience platforms, but these methods failed to provide actionable, operational insights and came with significant costs. They partnered with Tattle, an AI-powered guest feedback and analytics platform, to find a better solution.

By implementing Tattle, Wings and Rings gained access to rich, real-time feedback data with over 49 operational data points per survey. Tattle's data revealed a direct correlation between customer experience scores and sales growth, enabling the brand to predict performance and make informed decisions. The solution led to a 34% increase in guest satisfaction, won back 1 in 3 unhappy guests, and provided an easy-to-use system that secured full buy-in from their franchisees.

Wings and Rings