Case Study: Tarka Indian Kitchen improves guest feedback and operational transparency with Tattle

Tarka Indian Kitchen Replaces Mystery Shoppers With Data-Driven Feedback Management

Tarka Indian Kitchen, a casual Indian restaurant concept with 12 locations in Texas, needed a better way to collect and act on guest feedback. Instead of relying on scattered reviews, emails, contact forms, and mystery shopper reports, the company turned to Tattle for a centralized feedback management system with integrations for its rewards program, online ordering, and POS tools.

Tattle implemented automated post-transaction surveys through Como and Restolabs, QR-code surveys for dine-in and delivery guests, AI-driven insights, and real-time guest recovery workflows. The result was a 96.8% survey completion rate, 24,190 insights collected per store, a 94% satisfaction rate with communication, and a lower incident rate than the industry average, while also helping Tarka uncover issues faster and improve location-level accountability.

Tarka Indian Kitchen

Tinku Saini

CEO & Co-Founder