Case Study: Tarka Indian Kitchen boosts guest feedback and operational transparency with Tattle

Tarka Indian Kitchen boosts survey completion to 96.8% with Tattle

Tarka Indian Kitchen, a modern Indian restaurant chain, faced a challenge with scattered and disorganized guest feedback from sources like social media, email, and mystery shoppers. This provided infrequent and non-actionable data, leaving no chance for real-time guest recovery. They partnered with the vendor Tattle to implement its AI-powered guest feedback and analytics platform.

Tattle provided a centralized solution by integrating with Tarka's rewards and online ordering systems to automatically send surveys. The platform's AI analyzed feedback to recommend top opportunities for improvement and enabled real-time guest recovery through automated apology emails. As a result, Tattle helped Tarka achieve a 96.8% survey completion rate, collect 24,190 insights per store, and score 93% on their ordering process.

Tarka Indian Kitchen