Case Study: Starbird Chicken achieves consistent customer feedback and stronger guest loyalty with Tattle

Starbird Chicken Establishes Consistent, Reliable Feedback Approach with Tattle

Starbird Chicken used Tattle to solve a limited and fragmented guest feedback process. The restaurant chain had been relying on scattered Yelp and Google reviews, which made it hard to gather reliable, actionable customer insights or build a consistent way to understand and improve the guest experience.

With Tattle’s survey and feedback platform, Starbird centralized feedback from real guests into a dashboard, tracked issues by location and time stamp, and followed up with personalized recovery messages and rewards for low-star experiences. As a result, Starbird reported a 13% improvement in hospitality scores, an 11% increase in food quality scores, and 25,125 insights collected per store, with a 91.6% survey completion rate.

Starbird Chicken

Maya Pocock

Marketing Specialist