Case Study: Southern Classic Chicken boosts guest feedback and top-box scores with Tattle

Southern Classic Chicken increases feedback volume 12X+ with Tattle

Southern Classic Chicken, a popular QSR chicken brand, faced the challenge of fragmented and unactionable guest feedback from sources like Yelp and Google. They needed a high-volume, credible feedback system to strengthen hospitality and improve operations across their 20+ locations. They turned to Tattle's all-in-one guest feedback platform to address this.

By implementing Tattle's simple survey, Southern Classic Chicken collected 45,540 data points in three months, increasing feedback volume by over 12 times. The solution streamlined their operational review and guest recovery processes. Using Tattle, the brand achieved a 36% increase in its top-box score, transforming guest feedback into an active management system that informed coaching and marketing investments.

Southern Classic Chicken