Case Study: Slutty Vegan achieves a 360-degree guest experience with Tattle

Slutty Vegan achieves 95% 5-star reviews with Tattle

Slutty Vegan, a rapidly growing plant-based restaurant chain, faced the challenge of gaining detailed, actionable guest feedback beyond generic online reviews. They needed a way to measure customer satisfaction at every point in the journey and maintain operational transparency across their many locations. To solve this, they partnered with the vendor Tattle and implemented its guest feedback and analytics platform.

Using Tattle's solution, which included customized surveys and automated reporting, Slutty Vegan gained a 360-degree view of the customer experience. The results were significant, including a 95% rate of 5-star reviews and the collection of over 1.09 million operational insights. Tattle enabled the brand to maintain an incident rate far below industry benchmarks and achieve a 99% customer satisfaction rate with their reply management.

Slutty Vegan