Case Study: Salad Collective achieves 10x more guest feedback with Tattle

Salad Collective increases feedback volume 10x with Tattle

Salad Collective, which operates brands like MAD Greens and Tokyo Joe's, struggled to collect sufficient guest feedback through their previous platforms. The low volume of responses prevented their teams from identifying actionable insights and making data-driven decisions, prompting them to turn to the vendor Tattle and its guest feedback platform.

Tattle implemented a digital-first solution integrated with Olo and Punchh, which automatically sent detailed surveys to guests. Their platform provided an intuitive dashboard with AI-driven recommendations to automatically turn data into actionable insights. As a result, Salad Collective achieved a 10x increase in feedback volume, a 23.6% increase in guest satisfaction for one brand, a 24% increase in transaction counts for another, and a 12% improvement in accuracy scores.

Salad Collective