Case Study: Snappy Salads achieves 10x more feedback and better accuracy with Tattle

Salad Collective 10X Feedback Volume Per Month Per Location with Tattle

Snappy Salads, part of Salad Collective alongside MAD Greens and Tokyo Joe’s, needed a better way to gather guest feedback across its 82 locations. Previous paper receipt surveys generated too little input for managers and executives to confidently identify actionable insights or make data-driven decisions, so the company turned to Tattle.

Tattle implemented a digital-first guest feedback program integrated with Olo and Punchh, sending surveys 90 minutes after a transaction and capturing detailed operational feedback by category and factor. The result was a 10x increase in feedback volume, 96.1% survey completion, a 12% improvement in accuracy scores, a 10% increase in online ordering scores, and 47% of guests recovered within 12 months, helping Snappy Salads turn data into clear operational improvements.

Snappy Salads

Daniel Pinneaux

Director of Operations Services