Case Study: Red's Savoy Pizza boosts guest feedback and recovers $143,828 with Tattle

Red's Savoy Pizza boosts guest feedback 5,600% with Tattle

Red's Savoy Pizza, a Minnesota-based pizza chain, faced a challenge due to a surge in off-premise orders. They lacked visibility into the guest experience for takeout and curbside channels, which were underperforming compared to dine-in. Seeking more actionable data than social media reviews provided, CEO Reed Daniels wanted to run a data-driven business and partnered with Tattle for a solution.

Using the Tattle platform integrated with Paytronix, Red's Savoy emailed surveys to guests after each transaction. Tattle's machine learning identified gaps and recommended operational improvements. This solution led to a 5,600% increase in guest feedback volume and a 23% increase in overall satisfaction. Most significantly, Tattle enabled Red's Savoy to recover $143,828 in revenue from potentially lost guests within the first 12 months.

Red's Savoy Pizza