Case Study: MOD Pizza recovers $11M in guest detraction with Tattle

MOD Pizza recovers $11M and boosts transaction count 171% with Tattle

MOD Pizza, an expanding pizza brand, sought to move beyond its legacy customer experience platform to gain more granular operational insights and improve customer retention. Their challenge was to find a solution that would inspire greater engagement from their regional and general managers and create accountability for providing personalized guest attention. They partnered with the vendor Tattle to implement its next-gen customer experience platform.

Tattle provided MOD Pizza with an intuitive, guest-centric platform featuring detailed Guest Incident Management and root-cause operational analytics. This solution enabled MOD to win back dissatisfied customers effectively, including through integrated incentives. As a result, MOD Pizza recovered over $11 million in guest detraction, achieved a 171% increase in transaction count, and saw a massive 10x weekly engagement from its general managers using the Tattle dashboard.

MOD Pizza