Case Study: MOD Pizza achieves $11M in guest recovery with Tattle

MOD Pizza Generates Over $11 Million With Tattle’s Guest Recovery

MOD Pizza, a 596-location pizza brand, wanted a more engaging customer experience platform to replace a legacy system and help managers drive accountability, retention, and personalized guest recovery. To do that, it turned to Tattle and its guest experience platform, including Guest Incident Management and customer feedback analytics.

With Tattle, MOD Pizza added simple dashboards, detailed root-cause insights, and Punchh integrations to support guest recovery efforts and operator engagement. The results included $11,017,440 recovered from unhappy guests in six months, a 100% incident reply rate, 125,433 surveys collected, 72,581 unhappy guests won back, and strong weekly usage from district and general managers.

MOD Pizza

Alicia Alfi

Senior Manager of Strategy & Analytics