Case Study: Melt Shop achieves real-time guest feedback and improved food quality with Tattle

Melt Shop increases guest feedback 8,300% with Tattle

Melt Shop, a restaurant chain specializing in melted sandwiches, faced a challenge with its previous use of mystery shopper programs. The programs were expensive, provided insufficient data volume, and were easily identifiable by staff. They needed a more effective way to gather guest feedback to improve operations and satisfaction, which led them to implement the Tattle guest feedback platform.

The solution from Tattle provided Melt Shop with a high-volume, real-time stream of actionable customer insights through causation-based surveys. This resulted in an 8,300% increase in guest feedback and a 13% increase in food quality scores. Tattle's platform enabled the team to quickly identify and address operational issues, intercept negative reviews for recovery, and make data-driven decisions that significantly improved guest satisfaction.

Melt Shop