Case Study: Hooters of America achieves a 25% increase in guest satisfaction with Tattle

Hooters of America boosts overall satisfaction 25% with Tattle

Hooters of America, an iconic sports bar and restaurant chain, partnered with the vendor Tattle to address the challenge of improving guest satisfaction and creating a more data-driven, guest-obsessed culture. Their goal was to move beyond traditional metrics and transform guest feedback into a mission-critical tool for operational improvements.

Tattle provided its guest feedback and analytics platform, which was integrated into store scorecards and used to pinpoint the root causes of issues. The solution delivered a 25% increase in overall guest satisfaction scores and a 24% increase in hospitality scores. Tattle also enabled the collection of over 3.1 million operational insights, providing Hooters with specific, actionable data to drive behavior changes and ensure a consistent guest experience across all locations.

Hooters of America