Case Study: Garbanzo Mediterranean Fresh improves customer satisfaction with Tattle

Garbanzo Mediterranean Fresh Improves Off-Premise Guest Experience Using Tattle

Garbanzo Mediterranean Fresh partnered with Tattle and Olo as off-premise orders surged during COVID-19, with delivery and takeout growing from 25% to about 80% of revenue. The team needed better visibility into the guest experience, clearer priorities for improvement, and a way to recover dissatisfied customers across takeout and delivery.

Using Tattle’s Olo integration, Garbanzo collected post-order feedback by sending surveys by email shortly after each transaction, achieving a 94% survey completion rate. Tattle’s dashboard and machine-learning recommendations helped managers focus on the highest-impact operational fixes, while automated alerts and 1:1 responses improved customer recovery at scale. The result was a 77% increase in satisfaction, along with stronger performance in survey responses and 5-star feedback.

Garbanzo Mediterranean Fresh