Case Study: Farmer Boys reduces drive-thru wait times with Tattle

Farmer Boys Improves Drive-Thru Speed of Service with Tattle

Farmer Boys, a fast casual restaurant chain with 101 locations, worked with Tattle to address a major challenge in its drive-thru channel: low customer satisfaction and limited visibility into what was causing dissatisfaction. The team lacked clear, actionable feedback to determine whether issues were related to speed, hospitality, order accuracy, or something else.

Using Tattle’s improvement-focused guest feedback and analytics platform, Farmer Boys drilled into root causes at the location and factor level, set monthly operational objectives, and gave teams actionable insights in the dashboard. As a result, the company reduced drive-thru wait times by 90 seconds, improved satisfaction scores, saw 5.8% fewer unhappy dining experiences than the industry average, and achieved 81% satisfaction with brand responses.

Farmer Boys

John Lucas

VP of Operations