Case Study: El Jannah achieves 710% transaction growth with Tattle

El Jannah increases transactions by 710% with Tattle

El Jannah, a beloved Australian quick-service chicken brand, faced a challenge as it expanded: guest feedback was arriving through multiple channels but lacked a centralized system to ensure issues were seen and resolved. This prevented consistent follow-up and hampered their guest recovery process. They partnered with Tattle to implement its fully integrated guest feedback platform to address these operational gaps.

The solution involved integrating Tattle’s platform directly with El Jannah’s existing POS, Salesforce, and PowerBI systems. This created a connected feedback system where issues were automatically triaged, enabling teams to respond personally and quickly with recovery vouchers. As a result, El Jannah achieved a 710% increase in transaction count and a 46% lift in guest satisfaction. Using Tattle, they recovered over 4,500 guests and generated more than 3,000 new online reviews within six months.

El Jannah