Case Study: Carrot achieves higher guest satisfaction with Tattle

Carrot achieves a 94.6% top box score with Tattle

Carrot, a 34-unit fast casual restaurant brand, faced the challenge of effectively gathering and acting on guest feedback to improve satisfaction and operational performance. They partnered with the vendor Tattle to implement its AI-powered guest feedback and analytics platform to gain high-velocity, real-time insights.

Using Tattle's automated surveys and its AI Coach feature, Carrot was able to collect millions of guest data points and generate monthly, location-specific action plans for its managers. The solution from Tattle led to significant results: a 94.6% top box score, a 22% increase in its Google rating, and guest satisfaction that is 10% higher than the industry average. Crucially, Carrot's guest incident rate was nearly halved compared to the industry standard.

Carrot