Case Study: Burgerville boosts LTO performance and speed of service with Tattle

Burgerville boosts speed of service 57% with Tattle

Burgerville, a Pacific Northwest restaurant chain, faced challenges in gathering timely and reliable guest feedback. Their previous methods, which relied on sparse social media reviews and infrequent mystery shops, were inadequate for a brand that frequently updates its menu and operations. They turned to Tattle, an AI-powered guest feedback platform, to gain more specific and actionable insights.

By implementing Tattle's integrated surveys, Burgerville received immediate, menu item-level feedback. This allowed them to rapidly iterate on limited-time offers and resolve operational issues in real time. The vendor's solution delivered significant results, including a 127% increase in transaction count, a 57% increase in speed of service scores, and the collection of over 26,000 insights per store.

Burgerville