Case Study: Sanford Health improves call handling and customer satisfaction with TASKE Technology

Sanford Health improves call handling across 60,000 daily calls with TASKE

Sanford Health, a large rural not-for-profit healthcare system, faced significant challenges due to its previous telephone reporting software, which generated inconsistent data and lacked the necessary features to manage its complex call infrastructure of approximately 60,000 calls daily. This inconsistency led to frustration and hindered the organization's ability to maintain high service levels for its clients. To address this, they turned to TASKE Technology for a solution leveraging the TASKE reporting and analysis platform.

By implementing TASKE's solution, including TASKE Reports and TASKE Visualizer, Sanford Health gained critical insights into its call handling processes. The software helped identify and resolve a routing configuration error, decreasing wait times for requeued calls and increasing customer satisfaction. Furthermore, the detailed call analysis from Visualizer proved invaluable for resolving disputes and even played a direct role in saving a life by enabling staff to track down a caller's phone number. TASKE Technology provided the tools necessary for Sanford Health to improve operational performance and enhance the overall customer experience.

Sanford Health