Case Study: Finnair transforms its premium lounge experience with Tangerine

Finnair transforms lounge experience with Tangerine and reduces operational costs

Finnair, a popular Nordic airline, approached Tangerine to completely revamp its ground-to-air customer experience. A key challenge was transforming its Non-Schengen customer lounge into a contemporary space that would make the journey as enjoyable as the destination.

Tangerine developed a vision called "Nordic Freedom," which divided the lounge into different activity pockets aligned to customer needs while maintaining a Finnish spirit. The solution featured a modern Nordic design with mixed textures, natural materials, and amenities like bars and an authentic sauna. Tangerine's approach maximized the available space, reduced operational costs for Finnair, and received overwhelmingly positive customer feedback.

Finnair