Case Study: National Sporting Goods Retailing Company achieves 23% turnover reduction and $45,272 monthly store sales increase with Talogy

Reduce Turnover and Increase Revenue Using Retail Assessments

A national sporting goods retailer faced the common retail challenge that front-line employees directly shape customer experience, sales and retention; high turnover and inconsistent service were hurting revenue and increasing hiring costs. The company needed a way to improve the quality and fit of customer-facing hires to boost sales and reduce replacement expenses.

The retailer implemented Select International’s ServiceFit pre-employment assessment to screen candidates for service and sales potential and to flag risks like turnover, absenteeism and low productivity. After three years they saw a $45,272 increase in average store sales per month and a 23% reduction in turnover—about 6,635 fewer replacements—translating to roughly $62 million in estimated savings plus the benefits of higher-quality employees.