Case Study: Four hospitals halve service worker turnover and save $1.3M with Talogy's ServiceFit® and Select Interviewing®

Four Hospitals Save $1.3 Million by Cutting Service Worker Turnover in Half

Four hospitals in the same health system faced chronic, costly turnover among service workers (dietary, environmental services, transporters), with first‑year rates as high as 63%. Hiring was inefficient—managers reviewed dozens of resumes and interviewed many candidates—with fragmented recruiting across the four sites driving competition for the same talent and high replacement costs.

Select International partnered with HR to centralize sourcing and screening, build a behaviorally based competency model (dependability, compassion, patient‑focus, adaptability, collaboration), and deploy ServiceFit® assessments plus Select Interviewing® training and structured interview guides. Within four months short‑term turnover fell from 63% to 31%, saving $450,000 in that period and $1.3 million over a year, while recruiters spent less time per hire, 85% of referred candidates were suitable, and patient‑facing care quality improved.