Case Study: Community Services Group cuts turnover and saves $57,600 in onboarding with Talogy's EZ App pre-screening

Curing an Epidemic Reducing Turnover in Health Care

Community Services Group (CSG), a residential healthcare provider serving adults with mental health and developmental disabilities as well as children and elders, faced high staff turnover—especially within the first six months—which raised on-boarding costs and threatened patient care. Recruiting direct care staff was difficult, so CSG needed a screening process that improved hire quality without repelling candidates with a lengthy or complex application.

CSG implemented Select International’s EZ App pre‑screening, customized for direct care roles to quickly filter high‑risk applicants while speeding good candidates through hiring. Within two years turnover fell from 34% to 19%, early terminations dropped from 35 to 10, and annual on-boarding costs declined from $115,200 to $57,600—improving care quality, staff morale and cost efficiency.

Community Services Group

Emily A. Hertzler

Director of Human Resources