Case Study: iQor achieves 24-hour candidate processing with Talkpush

iQor cuts time-to-hire by 70% with Talkpush

iQor, a business process outsourcing and contact center company, faced a challenge in its high-volume hiring. Their talent acquisition team was overwhelmed by manual language screening tests and slow follow-ups, which stretched their time-to-offer to five days and caused significant candidate ghosting. To address this, they partnered with Talkpush and implemented its TalkScore Language Assessment service.

The solution involved deploying Talkpush's TalkScore, an AI-driven mobile assessment completed via WhatsApp, Messenger, SMS, or web. This automated the screening process, providing instant feedback to candidates and eliminating manual grading. For iQor, Talkpush's solution resulted in 75% of applicants being fully processed within 24 hours, a 150% lift in conversion rates, and a 70% reduction in time-to-hire, while also considerably reducing manual screening costs.

iQor