Case Study: Humann achieves scalable 24/7 customer support with Talkdesk AI-powered engagement

HumanN grows chat engagement 150% with Talkdesk

HumanN, a health and wellness company, sought to scale its direct-to-consumer business while maintaining a high level of personalized customer support. To achieve this, they partnered with Talkdesk to implement an AI-powered solution to transform their digital customer experience.

Using Talkdesk Retail Experience Cloud and Talkdesk Autopilot, Talkdesk provided an agentic AI solution that delivered intelligent, contextual support. This implementation led to significant results: chat engagement grew 150% to over 20% of total interactions, and monthly chat volume increased 2.5x to over 2,500 conversations. The solution enabled seamless self-service, improved operational efficiency, and provided AI-powered insights for the HumanN team.

HumanN